Managing is easy when everything is going well; the real test of managerial skill comes when there is a problem. Matthew, in verses 15 though 17 of chapter 18, provides a sound blueprint for confronting problems caused by other individuals.
If an employee causes a problem, go to him or her quietly and try to work it out between the two of you. If that effort fails, then bring along a witness or someone else knowledgeable about the situation. With the additional person, you should be able to make a stronger case; the two of you may be able to persuade the person causing the trouble. If not, then you need to bring the matter before an organized body that can offer ethical guidance. This could be a professional association of peers. If even this step fails, then take the matter to the courts.
This model is admirable because it respects the dignity of both the individual causing the problem and the dignity of the general public. By attempting to resolve the situation privately, a boss shows respect for the individual. By reserving the courts for worst-case scenarios, the public is relieved of work and expense associated with problems that can be addressed on a more local level.
This is also an important model for dealing with delinquent customers. If someone falls behind on a payment, seek them out individually to discuss the situation. Make sure you understand their situation; give them a chance to work something out with you before initiating legal procedures. Delinquent customers should be contacted in person or by telephone before services are terminated or before any notices are filed that will permanently mar the customer’s credit record.
Comments